Frequently Asked Questions

How do I place my order?

• You can call us or book online.
• If you book online we will call you to confirm items and delivery time frame.

 

Is there a minimum order? 

• Yes, the minimum order is $100.00.

 

Do you match competitors pricing?

• Yes, we will beat any competitors written price by 10%.

 

Is there a delivery or setup fee?

• If your delivery address is under 25 miles from zip code 60126 there is no fee. 
• If your delivery address is over 25 miles from the zip code 60126 the fee is $150.

 

Can I choose a specific delivery time?

• We offer a delivery window time frame of 9am – 5pm.
• We try to work with every customer to satisfy your delivery time.
• If you are in need of a specific delivery time we can arrange that for an additional fee. 

When will you deliver and  pick up my order?

• Delivery and Pick Up day/time will be arranged by our dispatch team via telephone after you place your order. 

 

How long is the rental period?

• All rentals are for a 24 hour period.  If you need more than 24 hours we can arrange for as many days as you need the items for at an additional cost. 

 

Can I cancel my order?

• Yes, you can cancel the order 5 days prior to your event.
• If it is less than 5 days prior there may be a cancellation fee since we were holding the inventory for your event.